Service Recovery Paradox: A meta-analysis

Journal Article

Celso de Matos

Publication

Year of Publication:
2007
Volume:
10
Issue:
1
Pagination:
60-77

Identifiers

ISSN:
1094-6705
Other Numbers:
6414296

Locators

URL
Array
DOI:
10.1177/1094670507303012

Sustainable Development Goals

Contacts

CEGIST - Centro de Estudos de Gestão
do Instituto Superior Técnico

Av. Rovisco Pais, 1049 - 001 Lisboa
Tel: +351 21 841 77 29 (ext. 1729)
Fax: +351 21 841 79 79
E-mail: cegist@tecnico.ulisboa.pt

Sponsored by
FCT Logo

Financed by Portuguese funds through the 
FCT - Foundation for Science and Technology, I.P., 
under the projects UIDB/00097/2020 and UIDP/00097/2020

Host Institution
IST Lisboa