Key quality dimensions from the customer's point of view: a case study in two Portuguese hotels

Iemc - Europe 2008: International Engineering Management Conference, Europe, Conference Proceedings: Managing Engineering, Technology and Innovation for Growth

Conference Paper

I.M. João C.A.B. E. Costa

Publication

Year of Publication:
2008

Identifiers

Other Numbers:
cv-prod-id-1148507

Locators

URL
Array
DOI:
10.1109/IEMCE.2008.4617947

Sustainable Development Goals

Contacts

CEGIST - Centro de Estudos de Gestão
do Instituto Superior Técnico

Av. Rovisco Pais, 1049 - 001 Lisboa
Tel: +351 21 841 77 29 (ext. 1729)
Fax: +351 21 841 79 79
E-mail: cegist@tecnico.ulisboa.pt

Sponsored by
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Financed by Portuguese funds through the 
FCT - Foundation for Science and Technology, I.P., 
under the project UID/97/2025 (CEGIST).

Host Institution
IST Lisboa