A multivariate analysis of the relative impact of performance and relationship attributes on customer satisfaction

International Conference on Mathematical and Computational Methods in Science and Engineering - Proceedings

Journal Article

C.M.F. Monteiro J.O. Soares

H.M.P. Teixeira

Publication

Year of Publication:
2010
Pagination:
265-271

Identifiers

Other Numbers:
0714170604356-5

Locators

Sustainable Development Goals

Contacts

CEG-IST - Centro de Estudos de Gestão
Instituto Superior Técnico

Av. Rovisco Pais, 1049 - 001 Lisboa
Tel: +351 21 841 77 29 (ext. 1729)
Fax: +351 21 841 79 79
E-mail: cegist@tecnico.ulisboa.pt

Sponsored by

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Financed by Portuguese funds through the FCT - Foundation for Science and Technology, I.P., under the projects UIDB/00097/2020 and UIDP/00097/2020

Host Institution

IST Lisboa