A responsiveness metric for the design and planning of resilient supply chains

Supply Chain Management is in constant evolution, and Supply Chain Resilience (SCR) appears as a recent offspring result of changes in how companies do business. Research efforts on the topic have led to a focus on the basic concepts of SCR, leaving a relevant research gap on the modelling and quantification of the SCR behaviour. In fact, there is not yet a consensus on SCR metrics or on how to quantify SCR. Most SCR models fail to incorporate relevant characteristics of the supply chain’s performance, as are the impacts perceived by downstream customers.