The antecedents of complaint behaviour for Brazilian and French consumers of services

INTERNATIONAL JOURNAL OF CONSUMER STUDIES

Journal Article

C. de Matos

R. Leis

Publication

Year of Publication:
2013
Volume:
37
Issue:
3
Pagination:
327-336

Identifiers

Other Numbers:
WOS:000317860200012

Locators

URL
Array
DOI:
10.1111/IJCS.12002

Sustainable Development Goals

Contacts

CEGIST - Centro de Estudos de Gestão
do Instituto Superior Técnico

Av. Rovisco Pais, 1049 - 001 Lisboa
Tel: +351 21 841 77 29 (ext. 1729)
Fax: +351 21 841 79 79
E-mail: cegist@tecnico.ulisboa.pt

Sponsored by
FCT Logo

Financed by Portuguese funds through the 
FCT - Foundation for Science and Technology, I.P., 
under the project UID/97/2025 (CEGIST).

Host Institution
IST Lisboa