A Cross-Cultural Investigation of Customer Reactions to Service Failure and Recovery

Journal Article

Celso de Matos

Publication

Year of Publication:
2011
Volume:
23
Issue:
3/4
Pagination:
211-228

Identifiers

ISSN:
08961530
Other Numbers:
6414287

Locators

URL
Array
DOI:
10.1080/08961530.2011.578058

Sustainable Development Goals

Contacts

CEGIST - Centro de Estudos de Gestão
do Instituto Superior Técnico

Av. Rovisco Pais, 1049 - 001 Lisboa
Tel: +351 21 841 77 29 (ext. 1729)
Fax: +351 21 841 79 79
E-mail: cegist@tecnico.ulisboa.pt

Sponsored by
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Financed by Portuguese funds through the 
FCT - Foundation for Science and Technology, I.P., 
under the projects UIDB/00097/2020 and UIDP/00097/2020

Host Institution
IST Lisboa