Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector

Socio-Economic Planning Sciences

Journal Article

Hermilio Vilarinho

Miguel Pereira

Giovanna D’Inverno

Henriqueta Nóvoa

Ana Camanho

Publication

Year of Publication:
2024
Volume:
92

Identifiers

ISSN:
00380121
Other Numbers:
2-s2.0-85181958866

Locators

URL
https://doi.org/10.1016/j.seps.2023.101797
DOI:
10.1016/j.seps.2023.101797

Sustainable Development Goals

Contacts

CEGIST - Centro de Estudos de Gestão
do Instituto Superior Técnico

Av. Rovisco Pais, 1049 - 001 Lisboa
Tel: +351 21 841 77 29 (ext. 1729)
Fax: +351 21 841 79 79
E-mail: cegist@tecnico.ulisboa.pt

Sponsored by
FCT Logo

Financed by Portuguese funds through the 
FCT - Foundation for Science and Technology, I.P., 
under the projects UIDB/00097/2020 and UIDP/00097/2020

Host Institution
IST Lisboa