The MUSA model applied to luxury hotel customer satisfaction: A comparative survey of the top 10 European tourist cities

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

Journal Article

Z. Shu

J.R. Figueira

R.A. Carrasco

Cunha Ferreira

Publication

Year of Publication:
2026
Volume:
133

Identifiers

ISSN:
02784319
Other Numbers:
WOS:001577922800001

Locators

URL
Array
DOI:
10.1016/J.IJHM.2025.104442

Sustainable Development Goals

Contacts

CEGIST - Centro de Estudos de Gestão
do Instituto Superior Técnico

Av. Rovisco Pais, 1049 - 001 Lisboa
Tel: +351 21 841 77 29 (ext. 1729)
Fax: +351 21 841 79 79
E-mail: cegist@tecnico.ulisboa.pt

Sponsored by
FCT Logo

Financed by Portuguese funds through the 
FCT - Foundation for Science and Technology, I.P., 
under the project UID/97/2025 (CEGIST).

Host Institution
IST Lisboa