Crisis management and adaptation:

The COVID-19 pandemic generated challenging social, economic and health conditions, prompting governments and institutions to confront numerous obstacles. These organisations had to reorganise internally, reassess their missions, and innovate strategies. Evaluating their institutional responses during a crisis provides insights into the types and levels of impacts experienced and the organisations’ resilience. This paper aims to examine the effects of the pandemic on local public and private welfare providers to assess their response and adaptive capacities.