Isabel Maria da Silva João | CEGIST

Isabel Maria da Silva João

Adjunct Professor

ISEL/IPL

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ORCID CIÊNCIA VITAE ResearcherID Scopus GScholar

Publications

Key quality dimensions from the customer's point of view: A case study in two Portuguese hotels

I.M. João

C.A.B. E. Costa

How to Measure Customer Satisfaction in View of the Qualitative Judgments of the Customer?

Proceedings das XIV Jornadas de Classificação e Análise de Dados | 2007

Isabel Joao

Service Quality Dimensions in Portuguese Hotels: A Pilot Investigation with Critical Incident Technique

Nº19/2007 | 2007

Isabel Joao

Carlos Costa

An alternative to the MUSA method for customer satisfaction analysis

Nº20/2007 | 2007

Isabel Joao

CARLOS COSTA

J. Figueira

Design of Experiments in Chemical Engineering Education. Application to Liquid-Liquid Extraction

56th Session of the International Statistical Institute | 2007

I.M. João

J.M. Silva

Research Groups

Projects