Isabel Maria da Silva João | CEGIST

Isabel Maria da Silva João

Adjunct Professor

ISEL/IPL

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ORCID CIÊNCIA VITAE ResearcherID Scopus GScholar

Publications

Service Quality Dimensions in Portuguese Hotels: A Pilot Investigation with Critical Incident Technique

Nº19/2007 | 2007

Isabel Joao

Carlos Costa

An alternative to the MUSA method for customer satisfaction analysis

Nº20/2007 | 2007

Isabel Joao

CARLOS COSTA

J. Figueira

Design of Experiments in Chemical Engineering Education. Application to Liquid-Liquid Extraction

56th Session of the International Statistical Institute | 2007

I.M. João

J.M. Silva

Customer Satisfaction Measurement with Dummy Variable Regression with Constraints

Isabel Joao

A Critical Review of Customer Satisfaction Measurement in Tourism Industry

Isabel Joao

Research Groups